How Sanare lets people book a consult the moment they feel ready
Sanare is a mental health provider whose first contact with a client is a consult. With Cal.com, prospective clients book that consult themselves, at a time that works for them. In a two-week snapshot, Cal.com took about a third of consult bookings, and 45% of those came outside work hours or over the weekend.
Sanare offers intensive outpatient programs, partial hospitalization and individual therapy across Pennsylvania, Delaware and North Carolina: connection-driven mental health care for when life gets hard.
- Industry
- Mental Health
- Website
- sanaretoday.com
The Organization: Sanare provides mental health care across Pennsylvania, Delaware and North Carolina: intensive outpatient programs, partial hospitalization and individual therapy. Its mission is to empower people to awaken what's within and take that first step toward healing when they feel ready, knowing they don't have to do it alone.
The Challenge: That first step is a consult, and for a long time it could only be arranged by talking to the team during business hours. For someone deciding to reach out for care, the moment of readiness rarely lands between nine and five. Every hour the team was unavailable was a barrier between a prospective client and the care they had decided to look for.
The Solution: Sanare moved its consult scheduling to Cal.com. Prospective clients now pick a consult time themselves, whenever they are ready, without coordinating with the team first. The team's availability is set once, and the bookings land on their calendar.
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Why Cal.com?: An interface clients and staff understood without training, the open-source nature and the option to self-host, and a booking flow that is reliable and fast at the moment someone decides to reach out.
“In a quick two-week snapshot, 45% of our Cal.com bookings occurred outside of work hours or over the weekend, highlighting how self-scheduling creates more opportunities for people to take that first step toward care when they feel ready.”
The Impact: Over a two-week snapshot, Cal.com accounted for about a third of Sanare's consult bookings. Nearly half of those, 45%, were made outside traditional work hours or over the weekend: consults that would have waited for the next business day, or not happened at all, if a phone call had been the only way in.
Find the interview with Sanare below:
What do you use Cal.com for?
Healthcare.
How does Cal.com fit into your work?
Cal.com streamlines our consult scheduling process by allowing clients to book at a time that works for them, reducing barriers to accessing care and helping us live out our mission of empowering people to awaken what's within and take that first step toward healing when they feel ready, knowing they don't have to do it alone.
Which features matter most?
Ease of use and the intuitive interface, the open-source nature and self-hosting capability, and reliability and speed.
What has Cal.com changed for you?
Cal.com has helped us reduce scheduling barriers by giving prospective clients the flexibility to book appointments on their own time, without needing to coordinate directly with our team during traditional business hours. In a quick two-week snapshot, 45% of our Cal.com bookings occurred outside of work hours or over the weekend, highlighting how self-scheduling creates more opportunities for people to take that first step toward care when they feel ready.
Does a number stand out?
Looking at a quick two-week snapshot, Cal.com accounted for approximately one-third of our consult bookings. Nearly half (45%) of those bookings occurred outside of traditional work hours or over the weekend, highlighting the value of giving prospective clients the flexibility to schedule on their own time.