No-show fees

Charge for the call they missed

Bookers leave a card when they book, and nothing is charged up front. If they don't turn up, you charge the fee from your bookings list.

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Clara books, then doesn't turn up

Martin Kerr sells a 60-minute strategy session with a $50.00 no-show fee. Follow Clara's booking from the card she leaves to the fee Martin collects after Thursday's empty call.

Payments & Seats

Martin sets a fee instead of a price

He picks Stripe, enters $50.00 and sets the payment option to Charge no-show fee. He also charges cancellations made in the last 24 hours.

Payment

Clara leaves a card, not money

After she picks Thursday at 10:00am, she types her card, ticks that she'll pay $50.00 if she misses the call, and presses Submit card.

Bookings

The booking says Card held

The session sits in Martin's Upcoming like any other. The badge tells him a card is on file and nothing has been charged.

After event

Thursday at 10:00, nobody joins

Martin opens the booking's menu in Past and picks Mark as no-show. Clara's name gets the no-show mark, and the fee is still uncharged.

Charge card

Martin charges the card she left

Collect no-show fee asks him to confirm the $50.00. Stripe charges Clara's card, and she gets an email saying what the fee was for.

Play out Thursday

Clara has booked Martin's session for Thursday at 10:00am and left her card. Pick what she does and see what Martin can do and what her card pays.

Clara doesn't join. Nothing happens on its own: Martin marks her as a no-show, collects the fee, or both.

Watch it set up

A short recording of a no-show fee going from the Stripe app to a charged card, in the same steps as above.

TutorialRecording soon

Charge a no-show fee

In this video

  1. 1Martin sets a fee instead of a price
  2. 2Clara leaves a card, not money
  3. 3The booking says Card held
  4. 4Thursday at 10:00, nobody joins
  5. 5Martin charges the card she left

Questions about no-show fees

When the card is charged, who decides, and what isn't supported.

Ask a question

Keep the hour you set aside

Ask for a card at booking, and charge it only when the seat stays empty.

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